Last updated October 2026

Returns & refunds

14-day returns

Unused products in their original packaging can be returned within 14 days of delivery. Message us on WhatsApp with your order number to start a return.

Used products

For hygiene and safety reasons, products that have been used in the water can only be returned if they are faulty. See our warranty policy.

Refunds

We refund to the original payment method within 7 business days of receiving the return. Original shipping costs are not refunded unless the product was faulty.